Privacy policy

Privacy Policy

Last reviewed and updated: 12 February 2026

The Glam Lounge Training Academy (“we”, “us”, “our”) operates this website and online store, including all related information, content, tools, features, products and services (collectively referred to as the “Services”), to provide you with a seamless and curated customer experience.

Our store is hosted and powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy explains how we collect, use, process and share your personal information when you visit, use, make a purchase through, or otherwise interact with the Services.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence in relation to the collection, processing and disclosure of your personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies you or could reasonably be linked to you. It does not include information that has been anonymised or de-identified.

Depending on how you interact with us, we may collect and process the following categories of personal information:

Contact Information

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

Payment & Financial Information

  • Card details

  • Payment confirmation

  • Transaction details
    (Payment processing is securely handled via Shopify and authorised payment providers.)

Account Information

  • Username

  • Password

  • Account preferences and settings

Transaction Information

  • Products viewed, added to basket, purchased, returned or exchanged

  • Order history

Communications

  • Information provided when contacting us for support or enquiries

Device & Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Network information

Usage Information

  • How you interact with and navigate the website

How We Collect Personal Information

We collect information:

  • Directly from you (when you create an account, make a purchase, or contact us)

  • Automatically via cookies and similar tracking technologies

  • From service providers acting on our behalf

  • From partners or trusted third parties

How We Use Your Personal Information

We use your information for the following purposes:

To Provide and Improve Our Services

  • Process payments and fulfil orders

  • Manage your account

  • Deliver customer support

  • Personalise your experience

  • Improve website functionality

Marketing & Promotions

  • Send promotional emails or updates (you may unsubscribe at any time)

  • Show relevant advertisements based on your browsing or purchasing behaviour

Security & Fraud Prevention

  • Protect accounts

  • Detect and prevent fraudulent or unlawful activity

  • Maintain website security

Legal Compliance

  • Comply with applicable laws

  • Respond to lawful requests from authorities

  • Enforce our policies and terms

How We Share Your Information

We may share your personal information:

  • With Shopify and authorised service providers (payment processors, hosting providers, analytics providers, fulfilment services)

  • With marketing and advertising partners

  • When legally required

  • In connection with business transactions (such as mergers or restructuring)

  • With affiliates within our corporate structure

We do not sell your personal information.

Our Relationship with Shopify

Our Services are hosted by Shopify. Shopify may process personal information to operate and improve the platform.

Certain enhanced Shopify features may combine data from your interactions with our store and other Shopify merchants.

For further details, you may review Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. You should review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16 years of age.

If you believe a child has provided personal data, please contact us so we can remove it.

Data Security & Retention

While we implement appropriate security measures, no system can guarantee complete security.

We retain personal information only as long as necessary to:

  • Provide services

  • Fulfil legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data

  • Request data portability

  • Object to or restrict processing

  • Withdraw consent (where processing is based on consent)

To exercise your rights, please contact us using the details below.

If you are based in the UK or EEA, you also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be stored or processed outside your country of residence.

Where data is transferred outside the UK or EEA, we rely on recognised legal safeguards such as Standard Contractual Clauses to ensure appropriate protection.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. Updates will be posted on this page and the revision date will be amended accordingly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

The Glam Lounge Training Academy
Email: info@tgltrainingacademy.co.uk

For the purposes of applicable data protection laws, we act as the data controller of your personal information.